Connecting to Meeting Guide A support website for trusted servants

Frequently Asked Questions

Q1. How do we embed the Google Sheet template onto our meeting page?

For information on how to embed your Google Sheet, please refer to the Embed Files section of Google’s Doc Editors forum. As a reminder, please remember to set your Google Sheet to ‘Public’ to connect to the app. To validate your sheet, please test it in our database validator.

Q2. After sending a request to connect, how long does it take before our meetings appear in the app?

Please allow up to 24 – 48 hours for our team to connect you to the app.

Q3. I am having a few issues with my site. Are there additional resources for non-tech savvy web servants?

Of course! Please visit the TIAA Forum at www.tiaa-forum.org to request help from local A.A.s in the technology community.

Q4. We are connected, why aren’t all our meetings showing up in the app?

There are a few reasons why meetings do not populate in the app.

  1. Incomplete addresses via Google Maps
  2. Incorrect location name or address
  3. Incorrect postal codes
  4. Database formatting

For further information, please contact appsupport@aa.org.

Q5. How do I add meetings to the 12 Step Meeting List WordPress plugin? How will the meetings appear on our site?

Check out the 12 Step Meeting List screencast video for instructions on how to setup the WordPress plugin:

Q6. Is there support for the WordPress plugin?

Yes. For assistance please visit the plugin support site here

Q7. How often does the app update?

The app updates every 12 hours (twice per day). What that means is, the app goes through a daily cycle two times per day. During that cycle, if any updates on your site are made to meetings (i.e. group names or meeting notes) then the app will update with the new information.